Customer Support

About Us
GEORGIA RUG PADS LLC was created to continue promoting Rug Pads made in USA.
Offering good quality of Rug Pads and Shelf & Drawer Liners and products related with our Super Green Rug Pad. We have an experience of almost 15 years in the area of Oriental Rug business, Rug Padding and also some E-commerce Business related with the same topic. We pride ourselves in very fast shipping along with top-notch customer service. We have no-hassle, easy return policy for any reasons. We look forward to serving you. 
How to Order
To place your order on Georgia Rug Pads, simply do the following:
Locate the product
Find the product you would like to order and click it to visit the product detail page.
Make your selection
On the Main Page or the Catalogue Tab, you will choose the product that you are looking for : Rug Pads, Shelf & Drawer Liners, Cutting board Mats, Jar Openers or Rolls of Rug Padding. Once you make your selection with the size and shape for the Rug Pads, or just the sizes for the rest of the products, add it to cart. If you are ordering more than 1 item, be sure to modify the quantity box as you add the item to the cart.
Custom size
We offer complimentary custom cutting on every rug pad order. Your rug pad should be about 1 1/2" smaller than your rug on all sides. And then at the moment of the checkout please enter the actual rug size in the "Special instructions for seller"
( And we will cut your rug pad smaller than your rug size ).
You may also add any cutting note you prefer, such as, "cut my pad to a final size of ___________". We will follow your instructions from this section as we fulfill your order.
Once all items are in your Shopping Cart, you may proceed to Checkout by clicking on that link. Complete the information to submit your order at the end.
We offer FREE SHIPPING on all orders shipped within the contiguous United States, regardless of order size.
Your order will be shipped within 1-3 business days. There may be times of the year when this is longer due to circumstances beyond our control. We ship orders Monday-Saturdays.
Your order will be shipped with USPS, UPS or FedEx depending on what we are shipping and the shipping destination. We use First Class, Priority and Ground Shipping and are able to offer expedited shipping at an extra cost. Please contact us if this is preferred.
Once we ship your order, we will send the shipping confirmation to the email address or the phone number provided in the order. This will contain the date of the shipment, as well as the tracking details for your reference. 

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Customize orders will not be eligible for returns.

To complete your return, we require a receipt or proof of purchase.

If you are ready to return the item back to us, you have to request a Return Authorization # ( RA# ) to and we will reply back to you with that information.
If for any reason you are not satisfied, return your purchase in its original packaging with your original receipt, for a refund or exchange.
In case of buyer's remorse, returns are subject to restocking fees of 20% ( Also in this case the customer will assume the shipping cost ).

Refunds ( if applicable )

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

Late or missing refunds ( if applicable )

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: GEORGIA RUG PADS LLC, 230 Fox Creek Blvd, Woodstock GA 30188, United States. 

Shipping for Returns

To return your product, you should mail your product to:


230 Fox Creek Blvd,

Woodstock GA 30188,

United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Tax Policy
We are based in the state of Georgia, please forward any inquires or call us for any tax related concerns.